Returns & Exchanges
At MoonPie General Stores, we want you to be over the moon with your purchase, though please note that due to health and safety regulations, we cannot accept returns on food items unless they arrive damaged or defective. For non-perishable merchandise, we offer a 30-day return window to ensure your complete satisfaction.
Contact Customer Support
Email our team at [email protected] within 30 days of delivery with your order number and a brief explanation of the issue.
Provide Documentation
For items damaged during transit, please include clear photos of the packaging and the affected product to expedite your claim.
Prepare Your Package
Once authorized, securely pack non-perishable items in their original packaging with all tags attached and include your original packing slip.
Receive Your Refund
After we receive and inspect your returned merchandise, we will process a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing